NATALIE MÜLLER, TEAMLEAD IT SERVICEDESK
“Since July 2020, I have been working as a team lead at the IT Service Desk at FIEGE IT. Me and my team, we handle the First Level Support and future development of related products and services. We continuously work on raising the standards for our products and services based on ITIL and on improving them for users and departments alike. Our team is present across the whole of Germany – being based mainly in Greven, Hamburg as well as remotely – and simultaneously supports exciting projects and tasks from all areas every day. In the beginning, it was quite the challenge to get to know everyone on the team from afar. With the help of daily online exchanges, routine on-site visits and team events, a solid team dynamic has formed. And even the professional development of my employees is dear to me. Many colleagues specialise after two to three years on specific departments and change to the Second Level, or the strategic level.”